Shipping policy

Shipping Policy

Last updated: 30 October 2026

This policy explains how and when your PLOUISE order will be shipped and delivered.

1. Where we ship

We currently ship to the United Kingdom (England, Scotland, Wales and Northern Ireland).

We do not currently ship to the Channel Islands (Jersey, Guernsey), the Isle of Man, or BFPO addresses.

Some remote areas or PO box addresses may not be supported by our carriers. If we cannot deliver to your address, we will contact you and give you a full refund if needed.

2. Where your order ships from

PLOUISE works with suppliers in Asia. Your products are shipped directly from international warehouses to your address. This means:

  • Delivery takes longer than with UK-based shops.
  • If you order more than one item, they may arrive in separate packages and on different days.
  • Packaging may come directly from the supplier and may not show our brand.

3. Processing time

Orders are processed within 3 business days (Monday to Friday, UK time, excluding public holidays). Processing starts after your payment is confirmed. Orders placed on weekends or holidays start processing on the next business day.

4. Estimated delivery time

Destination Processing time Estimated delivery after dispatch
United Kingdom 3 business days Approximately 1 month (up to 30 days)

These times are estimates, not guarantees. Delivery can be delayed by carriers, customs checks, weather, peak seasons or other events outside our control.

5. Shipping costs

Shipping costs, if any, are shown at checkout before you pay.

6. Tracking

  • When your order is dispatched, we will email you a tracking number.
  • International tracking may take a few days to show the first update. Updates may also pause while the package is in transit between countries or in customs. This is normal.
  • If you have questions about your tracking, email pangeluiseshop2@outlook.com.

7. Customs, import taxes and duties

Our prices include UK import taxes and duties (VAT).

  • You should not need to pay any extra import charges, VAT or duties when your order arrives.
  • If a carrier asks you to pay import charges for a PLOUISE order, please contact us before paying at pangeluiseshop2@outlook.com, and we will help resolve it.

8. Late or missing orders

If your order has not arrived by the end of the estimated delivery time:

  1. Check your tracking number for the latest update.
  2. Check with neighbours, your building reception, or your local delivery office.
  3. Email pangeluiseshop2@outlook.com with your order number.

We will investigate with the carrier. If the package is confirmed lost, we will send a replacement or a full refund.

9. Damaged or incorrect items

If your order arrives damaged, or you received the wrong item:

  • Contact us as soon as possible after delivery at pangeluiseshop2@outlook.com.
  • Include your order number and clear photos of the item and the packaging.

We will offer a replacement or refund as explained in our Refund and Return Policy.

10. Incorrect address

Please check your address carefully before you complete your order.

  • If you notice a mistake, contact us immediately. We can only change the address before the order is dispatched.
  • If an order is returned or lost because the address you gave was incorrect or incomplete, we are not responsible for the loss. We can send the order again, but you will need to pay the new shipping cost.

11. Contact

Shipping questions? Email pangeluiseshop2@outlook.com. We reply within 1 business day, Monday to Friday, 9:00 to 17:00 UK time (GMT/BST).